Refund Policy

Once your return has been received and inspected, we will inform you whether or not the refund has been approved.

If approved, the refund will be issued via the original payment method , unless otherwise agreed.

Refund deadlines

Once the return is validated, refunds are processed within a maximum of 14 days , in accordance with European regulations.

Depending on the banking institution, the time it takes for the funds to appear in your account may vary.

If more than 15 business days have passed since validation, please contact us at sav.pawra@gmail.com

We cannot accept refunds in the following cases:

Items used, worn or damaged after receipt

Misuse or normal wear and tear

Incomplete returned items

All refunds are issued in the original currency of the purchase.

Any fees related to currency conversions remain the responsibility of the customer.

The following items are non-refundable:

Custom products

Gift cards

Items opened for hygiene reasons

To prevent fraud, we may check certain orders and request additional information.

We reserve the right to cancel any suspicious order.

We reserve the right to modify this policy at any time.

The version in effect is the one published on our website at the time of purchase.

By placing an order on Pawra, you agree to this refund policy.

The actual color of the product may differ slightly from that shown on the screen.

Screens and lighting conditions can influence color perception.

If you would like more information or additional photos, our team remains available to assist you.